Take our survey! on library-social work collaboration

Help us help you! Please complete this survey for our forthcoming book by Saturday, April 15, 2017:


Completing this survey will:

  • Tell us what librarians and social workers already know (or don’t know) about library-social work collaboration, so we can shape the content of the book to your needs.
  • Give you a frame for self-assessment: your answers can point you to where you can learn more.
  • Provide the opportunity for you to connect with us and share your library’s story in a case study (optional).

The book on Whole Person Librarianship will be published by Libraries Unlimited, likely in 2019.

Please email us if you have any questions. Thanks for your help!

Sara Zettervall
Mary Nienow

The fine print/official letter of invitation:

We are working on a study to better understand how librarians and social workers are working together in collaboration and partnership across the country. We are also looking to understand what information, knowledge and skills librarians and social workers need to establish effective partnerships. As a (librarian/social worker), you can provide us with much valuable information concerning this topic. We ask your help in completing the on-line Qualtrics survey.

The survey should take approximately 15-30 minutes to complete. Your participation in this research is completely voluntary. If you agree to participate, you may choose not to answer any given questions, and you may withdraw your consent and discontinue your participation at any time while taking the survey. If you determine you do not want your data used after submitting the survey we will be unable to honor your request because all returned surveys will be anonymous and there will be no way for us to disaggregate your data.

In this survey, there are no known risks beyond the inconvenience of time. We hope that you will choose to complete this survey. The results of this survey may be presented at international, national and state conferences as well as publications. Please feel free to share this link with other interested individuals or colleagues. If you have any questions about this project or the results please contact Mary Nienow or Sara Zettervall.

The distribution of this survey has been approved by the University of Wisconsin-Eau Claire Institutional Review Board for the Protection of Human Subjects.  If you have any questions or concerns about your treatment as a participant in this study, please contact Dr. Michael Axelrod, Chair, Institutional Review Board for Protection of Human Subjects, Schofield 17, University of Wisconsin-Eau Claire, WI, 54702-4004, (715) 836-2373.  Thank you for your time and cooperation.

Google Map of WPL Libraries

Here’s a Google Map with libraries that engage in library-social work collaboration at a variety of levels.

Who did I miss? Email me or comment below with the library name and what they’re doing (or, even better, a news link if it exists), and I’ll add to the map.

Whole Person Librarianship Webinar on WebJunction

Whole Person Librarianship: Fostering Empathy in Challenging Times

Tuesday, March 28, 2017
2:00-3:00pm Central Time
Register for free

Libraries are among the few public spaces that feel safe and welcoming to everyone in our current political landscape. As librarians striving to provide equitable service, we are challenged to meet the needs of patrons whose life experiences are markedly different from our own. To address these challenges, we have much to learn much from social workers, who are trained to approach their clients with empathy while maintaining professional boundaries. Whole Person Librarianship draws from social work concepts to help librarians become more confident in learning from, interacting with, and serving diverse patrons. Learn basic ideas to build your empathy skills, such as cultural humility and person-in-environment, to apply right away to your library practice, as well as where to find more in-depth information and support.

Presented by: Sara Zettervall, Founder, Whole Person Librarianship, and Adult Services Librarian, Hennepin County Library (MN); and Mary Nienow, PhD Candidate in Social Work, and beginning in August 2017, Assistant Professor, University of Wisconsin-Eau Claire (WI)

WPL: The Book! and more

First, the big news: Mary Nienow and I signed a contract late last year to write a book on Whole Person Librarianship for Libraries Unlimited. This is going to be a long and fruitful journey over the next two years – and we need your help to make it the best it can be.

Later this winter/spring, we’ll be reaching out with a survey and contribution opportunities for professionals who are involved in library-social service collaboration in all its varieties, from social work interns all the way up through library directors who forged a path to full-time social work hires.

Though we’re still in the planning stage, I wanted to announce this is coming because I will be at the ALA Midwinter Meeting in Atlanta this month and would love to meet with anyone else who may be attending. Are you deep into this work? Do you just have some questions about it? Hit me up (sara -at- wholepersonlibrarianship.com), and let’s find a time to chat. I’ve also reserved an hour in the Networking Uncommons on Sunday morning from 10:30-11:30 11:00am-noon where I’ll be available for drop-in conversations.

Stay tuned for many more exciting developments throughout 2017. Happy new year!

Social Work for Librarians: Cultural Humility

One of the foundational concepts of social work is “cultural humility.” Cultural humility builds on the belief that each person is an expert on his/her/their life and recognizes that our cultural experiences shape how we view the world. We each exist at the intersection of various cultural spheres, and we make assumptions about how the world works based on that perspective. Our responsibility as human servants committed to social justice, whether we are social workers or librarians, is to foster awareness in ourselves that our perspective isn’t the only one and trust others when they speak about their own lives.

I’ve had this concept in mind since before the election, when I encountered it in the second module of the introductory social work course on edX, but post-election it has become even more relevant to library work. Some aspects of cultural humility were familiar to me and may be to you as well, whether you’ve heard this particular term before or not. The call for allies to support individuals and groups rather than try to speak for them is an example of cultural humility. Shailene Woodley does a good job of explaining allyship in a video that was trending this weekend:

Changing the Narrative with Shailine Woodley from Longhouse Media on Vimeo.

Cultural humility goes a step beyond allyship, though, and asks us to actively and consistently remind ourselves that other perspectives are just as valid as our own. One useful comparison to make is cultural competence vs. cultural humility. Cultural competence calls for knowing about working with different categories of people. Cultural humility says that while knowledge can be helpful, the best way to know and understand another person is to maintain a state of openness, nonjudgment, and curiosity. This is much more difficult than it sounds. We all bring cultural blindspots with us as we move through the world, and for most of us the only way to reveal those blindspots is through conflict. For example, a lot of folks who move from the east coast U.S. (where I grew up) to Minnesota (where I now live) will at some point find out they’re perceived as brash, loud, and/or demanding by people who grew up here. There’s nothing wrong with being outgoing and opinionated, and there’s also nothing wrong with waiting until you know someone better to trust them with your thoughts, but bringing those behaviors together without thinking can lead to frustration and embarrassment. And this is just a small example–nothing compared to the larger misunderstandings that can easily happen when we assume that what’s comfortable to us will be comfortable to others as well. When we take on cultural humility, we are taking responsibility for treating those embarrassing moments of misunderstanding as learning experiences. We pledge to ourselves that we will swallow our pride and have empathy for the other person.

Sometimes, the stories we need to hear and the things we have to accept aren’t comfortable and will conflict with our own beliefs. One local example involves our large population of Somali immigrants in Minneapolis. Somali women born in Somalia have some of the highest rates of female circumcision (or female genital mutilation) in the world, upwards of 90%, and often with the most extensive cutting. Healthcare workers in Minneapolis, most of whom aren’t from the Somali culture, began to find that they had to cut women open and sew them back up again when they gave birth (so that they have a vaginal opening large enough for the baby to pass through; cutting is safer than letting scarred skin stretch and tear). While that’s customary to many Somali women, it was a surprise to the health care providers. Many of those health care providers object to FGM as a cultural practice, but they are tasked with supporting mothers for whom that decision had passed long ago. Eventually, many providers recognized that their role had to be preparing the mothers who were already cut for the reality of birth with their existing bodies, and also preparing their fellow providers to treat the Somali women’s bodies with respect. There are now some prenatal classes for Somali women that normalize the circumcised birth experience.

Most of our interactions in the library aren’t that challenging, but we all know that public service brings us into contact with the full spectrum of human experience and opinions. Cultural humility supports the understanding that libraries can’t ever be neutral and challenges us to think about whose perspective we represent in our collections and programs. Who aren’t we hearing? Who are we silencing?  Following the recent election in the U.S., librarians have stepped up to show how knowledge can help bridge the ever-widening bipartisan gap, as exemplified by Libraries Respond. In the spaces we create, we can let cultural humility be our guide. We can’t dictate a perspective, and we can’t be passive in the assumption that we’re neutral (a great cultural blindspot for librarians). What we can do is hold space for the voices of our patrons. Create conversations. Facilitate dialogue. Model with our own behavior what it means to be a flexible and empathetic human being. This is always challenging work, but it’s also our most important work.

Libraries and the Election: A Whole Person Response

I just finished reading this post from R. David Lankes, best known as the author of The Atlas of New Librarianship, and this related post from Anthony Molaro. Both men are professors of library and information science, and both call for action from knowledge professionals in response to this week’s election. Lankes focuses on the work knowledge schools must do, and Molaro make suggestions for public library programs and services that anticipate the knowledge needs of our communities.

Both also, whether they realize it or not, are echoing Whole Person Librarianship’s call for person-centered social justice in librarianship.

Lankes reinforces that we need to act equitably if we truly want to support diversity. He mentions the extra work we put into reaching incarcerated patrons, for example, and the importance of promoting universal design. Molaro suggests we all begin to prepare to educate our patrons on health care following the seemingly inevitable demise of the Affordable Care Act (a great idea and one I intend to adopt). He also mentions hosting more civic conversations in libraries, which reminds me of the work ALA has done to support libraries as centers of community conversation (Libraries Foster Community Engagement). Significantly, the ALA Public Programs Office just received a grant to offer training on civic engagement to all librarians. The timing on that obviously couldn’t be better.

Whole Person Librarianship is a concept as much as a practice. It unites social work methods, rooted in social justice, with how we conceive of our roles as librarians and how we approach knowing our patrons. I sometimes find it challenging to justify the importance of WPL as a concept in a world where people are looking for direction on what to do. What good is an idea? What does it do for us? I think this moment provides something of an answer. Each of the responses suggested above, and more that are out there, are based in knowing the person in context. We serve incarcerated patrons best when we understand they’re where they are not because they’re “bad” but at least in part because of larger social systems they had no choice to be born into. We understand the importance of educating the public about things like health care options, not because we’re taking a political stance but because we see our role in a larger continuum of care. Even as we individual librarians approach the hurt and frustration of our community members – regardless of which side we’re on – a person-in-context approach can give us the strength to respond with empathy.

All of this, especially the notion of hosting community-engaged conversations on challenging topics, begins to raise the question of library “neutrality.” There’s plenty to read and discuss about that if you want to stray down that path. But one of the beautiful things about WPL is it provides a framework for action that doesn’t require worrying about being neutral. Sociology, human behavior, psychology, and other social sciences that inform social work methodologies are based in research and evidence. I’m thinking here of how children’s librarianship has been elevated by educators’ research into early literacy skills. Because of the work of researchers, we know that early language skills have a lifelong impact, that parents are their children’s best teachers, and that we can help them be aware of their teaching skills and boost their children’s achievement. This is no small part of why youth services librarians are now superstars, where they used to be seen as frivolous. Evidence-based practice inherently supports equity.

Adult services librarianship never fully emerged from our post-Google identity crisis. The more we respond to social struggles, the more we define our new and powerful role as conveners and educators. We need to name and claim this movement so that we have a common vocabulary, both for moving forward and for justifying our role to our leaders and communities. Whole Person Librarianship provides a unifying approach to piecemeal social justice-based responses and defines our purpose and identity.

Social Work and the Limited Scope of iSchool Research

…until LIS educators teach library reading and library as place in their professional programs at the core level, and until LIS researchers ask questions about what users learn from their interaction with libraries and determine how that learning fits into their everyday lives, both are addressing only a fraction of what libraries actually do for their patrons.

It wasn’t easy to pick an opening quote from Prof. Wayne Wiegland’s “Falling Short of Their Profession’s Needs,” a piece about the limited and self-limiting research performed by iSchools. I recommend going back to read his whole article before reading this reply; he questions the iSchool phenomenon in ways I’ve so far braved only in my own mind and not out loud on the page.

I would add to Wiegland’s call for inquiry into the longitudinal impact of library reading and library place on diverse populations and say: the future of librarianship will be defined by our commitment to fostering social justice. The research that Wiegland cries out for is the very kind of research that would support a future in which we make life more equitable for our patrons. Where does research on the outcomes of summer reading programs lead but to a rationale for supporting it for our most at-risk young patrons? Where does research on the community impact of teaching and learning and conversation among patrons from all walks of life lead but to justification for offering safe space for all? As Weigland says, we who are practitioners have shouldered much of the burden of documenting as responding to the results of the work we do on our communities. But as long as we labor under the burden of an academic leadership that prioritizes human-computer interaction over bibliotherapy – just to give one example – we will always be fighting for recognition. We need leaders inside library science who stand up for and celebrate research on the social impact of our work.

I respect Prof. Wiegland for being an academic within the profession who calls for this. I respect my mentor, Prof. Sarah Park Dahlen, for supporting this kind of work through her research exposing the shameful discrepancies in representing diversity in children’s literature. And I know there are other professors fighting for the place of social justice in librarianship as well, and they are righteous and growing in number.

One of the areas in which I have seen the greatest potential for library-social work collaboration is in research. Our social work colleagues have spent the last century exploring and naming the role of social justice in the context of a helping profession. Our colleagues in education and social work have refined techniques for qualitative evaluation that could easily be applied to public service librarianship. The academic framework exists for us to do the kind of work we need to do; it’s up to us to step forward and embrace it. We know we are far more than information. Let’s own that and figure out how we’re going to make it part of our institution and professional narrative.