Check out this paper published by IFLA earlier this year: Connecting Individuals with Social Services: The Library’s Role

Author Samantha Hines is Head of the Missoula College Library at the University of Montana and brings a much-needed perspective on the role of academic libraries in connecting patrons with social services. She also undertook an effort to survey international libraries about what they’re doing in this area. This seems to be one area where US and Canadian libraries are ahead of the curve.